Clear terms for a human review service.

1. Who we are and what these terms cover

These terms apply to services sold by Guest & Gander through this website. By placing an order or using the account area, you agree to these terms.

2. Nature of the service

Guest & Gander provides manual, opinion-based Airbnb listing reviews from a guest’s point of view. The service is editorial and advisory. It is not a guarantee of bookings, occupancy, ranking, revenue, platform performance, or guest behaviour.

• We do not act as a property manager, legal adviser, tax adviser, architect, surveyor, or safety inspector.
• We do not guarantee that following our suggestions will improve performance on Airbnb or any other platform.
• The final decision about listing content, pricing, operations, compliance, and guest handling remains yours.

3. One listing per order

Unless we agree otherwise in writing, each listed service and each stated price applies to one listing only. If you need reviews for multiple listings, portfolio pricing must be arranged separately.

4. Service-specific scope

The current service descriptions are set out on the Services page.

• Snapshot Review: a concise written review of one listing.
• Full Listing Audit: a deeper written review and PDF report for one listing.
• Audit + Call: the full audit together with a short consultation call, subject to scheduling.
• Live Stay Audit: an in-person or on-location service offered only where geography, timing, and access make it practical.

5. Your responsibilities

• You must provide a valid listing URL and accurate contact details.
• You confirm you are authorised to instruct us in relation to that listing.
• You remain responsible for the legality, accuracy, and compliance of your listing and any changes you make to it.
• You must not use the service in a way that is misleading, unlawful, or abusive.

6. Delivery timing

Where a 48-hour delivery target is stated, that target runs from the point at which we have both:

• received payment, and
• received a valid listing and the information reasonably needed to begin.

Timing for call-based or live-stay services depends on availability and separate scheduling. We will act reasonably, but exact timing is not guaranteed in exceptional circumstances.

7. Calls, scheduling, and live stays

Call and live-stay services require additional coordination. Booking windows, travel, access, rescheduling, and final scope may all affect delivery. A quoted range for a live-stay service is not a binding final quote until confirmed.

8. Cancellation and refunds

If you need to cancel, contact us as soon as possible. If work has not started, we may be able to cancel and refund. Once review work has begun, or once digital deliverables have been supplied, refunds are not ordinarily available except where required by law or where we agree otherwise.

If we cannot reasonably deliver the service, we may cancel the order and issue a full or partial refund as appropriate. Nothing in these terms removes or limits any rights you may have under mandatory consumer law.

9. Reports and intellectual property

We retain intellectual property in the format, structure, and wording of our reports. Once you have paid for a report, you may use it for your own internal business purposes in relation to the relevant listing. You may not resell, publish, or present the report as our endorsement of your listing.

10. Airbnb and other platforms

Guest & Gander is an independent business. We are not affiliated with, endorsed by, or acting on behalf of Airbnb. Platform names and links are used only to identify the listing under review.

11. Liability

To the extent permitted by law, our total liability arising out of a specific order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, loss of profit, loss of revenue, loss of goodwill, or platform decisions outside our control.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.

12. Privacy

Your use of the service is also subject to our Privacy notice.

13. Changes to the service or these terms

We may update the site, service descriptions, and these terms from time to time. The version published on the site at the time of your order will usually apply to that order unless a change is required by law or is clearly to your benefit.

14. Governing law

These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply in the jurisdiction where you live.

15. Contact

Questions about these terms can be sent to support@guestandgander.com.